FAQ

We're committed to making you happy! If you don't see the answer to your question, please reach out to support@dunkllama.com and we'll get back to you ASAP. 

How long does shipping take?

Most orders are processed and shipped within two to three business days. Shipping times can vary, based on where you live, but in the USA, you should have your product(s) approximately 5-10 business days from the date of order (longer in Canada). 

Note that once your order is shipped then it is out of our hands. We do not have any control over carrier or related shipping delays and are unable to offer refunds for delays. 

What product size should I order?

All of our products are unisex. This means that men should probably order their normal size, but women may want to size down.  If you're not sure, check out our sizing guide to assist you in your purchase.

I ordered the wrong size, color, or item. Can I still change this?

Yes, but you'll need to be quick. Once your order goes into production, unfortunately we cannot change it anymore. If you need a change of size, color, or item, contact our support team ASAP at support@dunkllama.com. Make sure to provide your name and order number.

I made a mistake on the shipping address. Can I change it?

As long as your item has not already shipped, we can still change this for you. Please email us the correct address and your order number to support@dunkllama.com and we'll take care of it for you.

I changed my mind. Can I still cancel my order?

Yes, as long as your order hasn't already gone into production. Please email support@dunkllama.com with subject line "Cancel Request (your order number)" and we'll take care of it for you.

Where is my order now?

Once your order has shipped out you will receive an email from us with the tracking number for your item. It may take up to one business day for the carrier to start showing tracking information on their site.  

I can't complete my purchase or am getting an error. What do I do?

Please email support@dunkllama.com and we'll be happy to help.

How do I apply my discount code or gift card? 

You can add your discount code or gift card to your order on the checkout page, right where you enter your payment information. If you're on a computer, you’ll see a panel on the right side of the screen with a field that says, "Enter Gift Card or Discount Code."

If you're on your phone, click "see order details” at the top of your screen and enter your code in space provided.

You can only use one discount code per order. 

What is your returns & exchanges policy?

Please see our Returns & Exchanges page for information on returns and exchanges.

I have a question. Who can I contact?

For all other inquiries, please email support@dunkllama.com and we'll be happy to help!