FAQ
We're committed to making you happy. If you don't see the answer to your question, please reach out to support@dunkllama.com and we'll get back to you ASAP.
How long does shipping take?
Please allow 2-4 business days for order processing/verification and an additional 5-6 business days for shipping/delivery. Thank you for your patience.
Note that once your order is shipped then it is out of our hands. We do not have any control over carrier or related shipping delays and are unable to offer refunds for delays.
What product size should I order?
Our T-Shirts are unisex so if you usually buy a Women's T, order one size smaller.
Check out the size chart to make sure it'll fit you just right:
*LENGTH/WIDTH/CHEST
Imperial:
XS 27 / 16½ / 31-34
S 28 / 18 / 34-37
M 29 / 20 / 38-41
L 30 / 22 / 42-45
XL 31 / 24 / 46-49
2XL 32 / 26 / 50-53
3XL 33 / 28 / 54-57
5XL 35 / 32 / 25 ¼
I ordered the wrong size, color, or item. Can I still change this?
Yes, but only if you catch us before your order goes into production (often less than an hour after you order -- we get cracking to get your gear to you quick!). After that, unfortunately we cannot change it anymore. If you need a change of size, color, or item, contact our support team ASAP at support@dunkllama.com. Make sure to provide your name and order number.
I made a mistake on the shipping address. Can I change it?
As long as your item has not already shipped, we can still change this for you. Please email us the correct address and your order number to support@dunkllama.com and we'll take care of it for you.
I changed my mind. Can I still cancel my order?
Yes, as long as your order hasn't already gone into production. As we mentioned above, this can happen quickly. Please email support@dunkllama.com with subject line "Cancel Request (your order number)" and we'll take care of it for you.
Where is my order now?
Once your order has shipped you will receive an email with the tracking number. It may take up to one business day for the carrier to start showing tracking information on their site.
I can't complete my purchase or am getting an error. What do I do?
Please email support@dunkllama.com and we'll be happy to help.
How do I apply my discount code or gift card?
You can add your discount code or gift card to your order on the checkout page, right where you enter your payment information. If you're on a desktop computer, you’ll see a panel on the right side of the screen with a field that says, "Enter Gift Card or Discount Code."
If you're on your phone, click "see order details” at the top of your screen and enter your code in space provided.
You can only use one discount code per order.
What is your returns & exchanges policy?
Please see our Returns & Exchanges page for information on returns and exchanges.
I have a question. Who can I contact?
For all other inquiries, please email support@dunkllama.com and we'll be happy to help!